Learn how to improve customer service skills and build customer loyalty. This free online course divides lessons into small bites with slide examples and interactive exercises to illustrate issues clearly and in real-world settings. Topics covered include customer service principles, communicating effectively with customers, managing the customer encounter, handling complaints and conflicts, and continuously improving customer service.
| Key Concepts: | |
| Customer Service, Retail, Free Training, Free Course | |
| Course Appears in these Categories: | |
| • Business Skills >> Customer Service • Free Courses | |
| Courses you might be interested in: | |
| • Effective Change Management • Building Customer Loyalty • Customer Service Excellence • Superior Customer Service • ITIL: The Service Desk and Incident Management • ITIL: Configuration and Release Management • ITIL: Service Level and Capacity Management • ITIL: Problem and Change Management • ITIL: Continuity and Availability Management • ITIL: Financial and Security Management • ITIL V3 - ITIL and the Service Lifecycle | |
Click here for the Building Customer Loyalty course
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