Free Course of the Day: Continuous Improvement in the Workplace

This free online course will help you understand why continuous improvement is critical to your competitiveness in the global marketplace. This free training course explains how to improve quality in all levels of an organization – from the front-line worker to senior management. It demonstrates how to define customer needs and expectations. It further shows how to analyze, measure, and improve work processes so that they meet the needs and expectations of customers. It explains how employees can continuously improve their work processes and thereby ultimately improve the quality of the products and services they provide.

All Global Mindset free training courses are divided into short lessons with slide examples to illustrate issues clearly and in real-world settings. Plenty of practice situations, drag-and-drop interactive choices, and feedback allow you to engage the concepts and remain fairly active throughout.

Key Concepts:

Business Training, Project Managers, Retail Managers, Continuous Improvement, Customer Service, Employee Performance, Free Training, Free Course

Course Appears in these Categories:

• Business Skills >> Customer Service • Business Skills >> Operations • Free Courses

Courses you might be interested in:

• Quality Service in the Public Sector • Effective Change Management • Excellence in Internal Customer Service • Working with Internal Customers • Overcoming Internal Customer Service Problems • Customer Service Agent Skills Simulation • The Customer Service Agent in Action • Professional Skills for Customer Service Agents • Managing Challenges in Customer Service • Cross-selling in a Customer Service Call • Technical Support Agent Skills Simulation

Click here for the Continuous Improvement in the Workplace course