Rebecca Gibson has a long history in a wide variety of contact centers with an emphasis on employee performance management. During six years with one of the fastest growing call center outsourcers in the country, she consulted with clients in the pharmaceutical, insurance, healthcare, financial services and high-tech industries on program implementation, selection practices, and workplace learning. As the Manager of Educational Services with ICMI and Training Director for nation’s largest behavioral healthcare services provider, she designed holistic strategies to improve employee performance and boost employee development efforts. She's currently the principal consultant with Learning Currents, where she focuses on tackling tough organizational challenges and designing and developing workplace learning strategies and programs. In addition to working independently with clients, Rebecca is an ICMI-Certified Associate and authors a learning and performance blog, learning-currents.blogspot.com. In her free time, she's exploring her love of learning as a student in San Diego State's Educational Technology graduate program.
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Monday, November 23, 2009
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