Free Course of the Day: Keep Them Calling...Providing Superior Customer Service on the Telephone

This free online course addresses: Polishing phone performance, Creating positive phone relationships, The basics of phone performance, Communicating with style, Effective voice messaging, Handling angry callers effectively, Abusive callers and other challenges, Action plan: Setting goals

All Global Mindset online courses are self-paced free training courses that are divided into short lessons with slide examples to illustrate issues clearly and in real-world settings. These training course provide plenty of practice situations, drag-and-drop interactive choices, and feedback allow you to engage the concepts and remain fairly active throughout.

Key Concepts:

Call Center, Customer Service, Free Training, Free Courses

Course Appears in these Categories:

• Business Skills >> Customer Service • Free Courses

Courses you might be interested in:

• Quality Service in the Public Sector • Effective Change Management • But I Don't Have Customers • Building Customer Loyalty • Continuous Improvement in the Workplace • Customer Service Excellence • Creating Loyal Customers for Associates • Creating Loyal Customers for Leaders • Keep Them Calling...Providing Superior Customer Service on the Telephone • Quick Start Training Camp -- Developing Customer Loyalty • Quality Service in the Public Sector

Click here for the Providing Superior Customer Service on the Telephone course