Free Course of the Day: Keep Them Calling...Providing Superior Customer Service on the Telephone

This free online course addresses: Polishing phone performance, Creating positive phone relationships, The basics of phone performance, Communicating with style, Effective voice messaging, Handling angry callers effectively, Abusive callers and other challenges, Action plan: Setting goals

All Global Mindset online courses are self-paced free training courses that are divided into short lessons with slide examples to illustrate issues clearly and in real-world settings. These training course provide plenty of practice situations, drag-and-drop interactive choices, and feedback allow you to engage the concepts and remain fairly active throughout.

Key Concepts:

Call Center, Customer Service, Free Training, Free Courses

Course Appears in these Categories:

• Business Skills >> Customer Service • Free Courses

Courses you might be interested in:

• Quality Service in the Public Sector • Effective Change Management • But I Don't Have Customers • Building Customer Loyalty • Continuous Improvement in the Workplace • Customer Service Excellence • Creating Loyal Customers for Associates • Creating Loyal Customers for Leaders • Keep Them Calling...Providing Superior Customer Service on the Telephone • Quick Start Training Camp -- Developing Customer Loyalty • Quality Service in the Public Sector

Click here for the Providing Superior Customer Service on the Telephone course

Meet an eLearning Publisher: The PAR Group

The PAR Group is a management consulting firm that has trained more than half a million men and women the world over in the execution skills necessary to successfully implement corporate strategies. We specialize in building skill levels in real life work situations and coaching people in teamwork, leadership, customer service, sales, management, supervision and communication. Founded over 25 years ago, The PAR Group delivers results. After PAR training, companies see measurable results in proficiency within two to six days and a 100% return on investment within 90 days. In fact, we are so confident in what we do that we offer a money-back guarantee. Our strong commitment and the results we deliver are why our clients - from Fortune 500 to small private companies - hire us year after year to work with group after group in their organizations. Tom, Senior Partner The PAR Group since 1993, has consulted and presented the PAR program to numerous corporate clients including such Fortune 500 companies as Honeywell, FirstEnergy, Thomas Cook, IBM, UPS, PPG, TLC Laservision, Western-Southern Life Insurance, Sunlife Clarica Insurance, Lawson Software, Epicor, Cleveland Clinic, CGI and American Management Systems. In addition to delivering seminars across the United States, he has traveled and consulted with clients on five continents and trained people from an African chieftain to corporate executives to entry-level employees on the PAR skill set. He has delivered multiple PAR Sessions in the Netherlands, United Kingdom, France, Sweden, Germany, Mexico, Australia and New Zealand. Tom, who has his MBA from the University of Georgia, is a frequent speaker at industry and management conferences, including being key note speaker at conferences for the Six Sigma Conference in Atlanta, Georgia, and Thomas Cook in Cancun, Mexico. Email: tom.herrington@thepargroup.com Telephone: 770-493-7188 or 800-247-7188

Click here for The PAR Group's listing

Meet an eLearning Publisher: InteractiveLearningConsultants

Interactive Learning Consultants is a full service e-learning provider. We specialize in developing visually appealing, results orientated, E-Learning solutions (Instructional design and custom course development using your content our ours) and provide you an easy affordable method for delivery and tracking with our online library My Interactive Learning Space™. We are a service provider with integrity and a sincere commitment to customer satisfaction and saving our planet using paperless training and documentation! Do you have an idea for a topic you want to make into an online course but don't know how? We can help! Do you have a PowerPoint, or Word document, you want to convert to an online course but don't have the resources? We can help! Do you have employee benefit package materials that you currently distribute via paper and want to convert to an electronic method? We can help! Do you have sales materials you want to provide to your sales people or clients electronically? We can help with that too! Our content can be delivered to you as an exe file-you can place the link on your website, a cd, a scorm compliant zip file to load to an LMS. Office Hours Mon - Fri 7:30 a.m. - 6:00 p.m. Eastern Time Phone/Fax (330) 622-8723 Email immediateservice@InteractiveLearningConsultants.com sales@InteractiveLearningConsultants.com

Click here for InteractiveLearningConsultants' profile

Free Course of the Day: Continuous Improvement in the Workplace

This free online course will help you understand why continuous improvement is critical to your competitiveness in the global marketplace. This free training course explains how to improve quality in all levels of an organization – from the front-line worker to senior management. It demonstrates how to define customer needs and expectations. It further shows how to analyze, measure, and improve work processes so that they meet the needs and expectations of customers. It explains how employees can continuously improve their work processes and thereby ultimately improve the quality of the products and services they provide.

All Global Mindset free training courses are divided into short lessons with slide examples to illustrate issues clearly and in real-world settings. Plenty of practice situations, drag-and-drop interactive choices, and feedback allow you to engage the concepts and remain fairly active throughout.

Key Concepts:

Business Training, Project Managers, Retail Managers, Continuous Improvement, Customer Service, Employee Performance, Free Training, Free Course

Course Appears in these Categories:

• Business Skills >> Customer Service • Business Skills >> Operations • Free Courses

Courses you might be interested in:

• Quality Service in the Public Sector • Effective Change Management • Excellence in Internal Customer Service • Working with Internal Customers • Overcoming Internal Customer Service Problems • Customer Service Agent Skills Simulation • The Customer Service Agent in Action • Professional Skills for Customer Service Agents • Managing Challenges in Customer Service • Cross-selling in a Customer Service Call • Technical Support Agent Skills Simulation

Click here for the Continuous Improvement in the Workplace course

Free Course of the Day: Building Customer Loyalty

Learn how to improve customer service skills and build customer loyalty. This free online course divides lessons into small bites with slide examples and interactive exercises to illustrate issues clearly and in real-world settings. Topics covered include customer service principles, communicating effectively with customers, managing the customer encounter, handling complaints and conflicts, and continuously improving customer service.

Key Concepts:

Customer Service, Retail, Free Training, Free Course

Course Appears in these Categories:

• Business Skills >> Customer Service • Free Courses

Courses you might be interested in:

• Effective Change Management • Building Customer Loyalty • Customer Service Excellence • Superior Customer Service • ITIL: The Service Desk and Incident Management • ITIL: Configuration and Release Management • ITIL: Service Level and Capacity Management • ITIL: Problem and Change Management • ITIL: Continuity and Availability Management • ITIL: Financial and Security Management • ITIL V3 - ITIL and the Service Lifecycle

Click here for the Building Customer Loyalty course

Free Course of the Day: Customer Service Excellence

This free online course outlines how to maintain excellence in customer service. Positive or negative customer service can be the ultimate determinant of success or failure in any business. When customer service is negative the word is spread to Everyone. When it is positive it is spread but not nearly at the rate of negative impressions.

After completing this course you will understand the difference between traditional and exceptional customer services and how to develop stronger relationships with your customer.

All Global Mindset courses are self-paced free training courses, divided into short lessons with slide examples to illustrate issues clearly and in real-world settings. Plenty of practice situations, drag-and-drop interactive choices, and feedback allow you to engage the concepts and remain fairly active throughout.

Key Concepts: Customer Service, Customer Relationship Management, Free Training, Free Course

Course Appears in these Categories:
• Business Skills >> Customer Service >> Excelling at Customer Service
• Free Courses

Courses you might be interested in:
• Customer Service Excellence
• Corporate Culture: Building the Service Foundation
• The Fundamentals of Exceptional Customer Service
• The Customer's Voice
• Advancing Service Expertise
• Customers, Confrontation and Conflict
• Overcoming Difficult Service Situations
• The EXCEL Acronym: Instilling Service Excellence
• Service Teams and Service Stars
• Excel at Customer Service Simulation
• Providing Customer Service Simulation


Click here for the Effective Business Teams course

Meet an eLearning Publisher: RetailTraining.com

Retail Training.Com, a division of Training Partners Plus, Inc., provides retail clients with off-the-rack and custom designed learning solutions including online, instructor led, and blended interventions. Courses are available for store employees, operations managers, and independent owners.

Click here for RetailTraining.com's listing

Free Course of the Day: Creating Loyal Customers for Leaders

This free online course for retail managers and supervisors covers topics about defining leadership, creating a shared vision, understanding teams, leveraging change, and encouraging personal authority in team members in order to improve customer service.

All Global Mindset free online courses are self-paced free training courses that are divided into short lessons with slide examples to illustrate issues clearly and in real-world settings. These training courses provide plenty of practice situations, drag-and-drop interactive choices, and feedback allow you to engage the concepts and remain fairly active throughout.

Key Concepts: Business Training, Retail Managers, Customer Service, Retail Industry, Free Training, Free Course

Course Appears in these Categories:
• Other
• Free Courses

Courses you might be interested in:
• Communication Fundamentals
• Legal Issues in Management
• Quick Start Sales Training (Turning-on Your New Salespeople)
• Be Your Own Manager
• Hiring the Right Talent for Your Business
• Discrimination/Legal Issues
• Coaching for Performance Excellence
• Discipline Documentation
• Gross Margins
• Investing Time for Maximum Return
• Job Strategies for New Employees


Click here for the Creating Loyal Customers for Leaders course

Meet an eLearning Publisher: The PAR Group

The PAR Group is a management consulting firm that has trained more than half a million men and women the world over in the execution skills necessary to successfully implement corporate strategies. We specialize in building skill levels in real life work situations and coaching people in teamwork, leadership, customer service, sales, management, supervision and communication. Founded over 25 years ago, The PAR Group delivers results. After PAR training, companies see measurable results in proficiency within two to six days and a 100% return on investment within 90 days. In fact, we are so confident in what we do that we offer a money-back guarantee. Our strong commitment and the results we deliver are why our clients - from Fortune 500 to small private companies - hire us year after year to work with group after group in their organizations. Tom, Senior Partner The PAR Group since 1993, has consulted and presented the PAR program to numerous corporate clients including such Fortune 500 companies as Honeywell, FirstEnergy, Thomas Cook, IBM, UPS, PPG, TLC Laservision, Western-Southern Life Insurance, Sunlife Clarica Insurance, Lawson Software, Epicor, Cleveland Clinic, CGI and American Management Systems. In addition to delivering seminars across the United States, he has traveled and consulted with clients on five continents and trained people from an African chieftain to corporate executives to entry-level employees on the PAR skill set. He has delivered multiple PAR Sessions in the Netherlands, United Kingdom, France, Sweden, Germany, Mexico, Australia and New Zealand. Tom, who has his MBA from the University of Georgia, is a frequent speaker at industry and management conferences, including being key note speaker at conferences for the Six Sigma Conference in Atlanta, Georgia, and Thomas Cook in Cancun, Mexico. Email: tom.herrington@thepargroup.com Telephone: 770-493-7188 or 800-247-7188

Click here for The PAR Group's listing

Meet an eLearning Publisher: RetailTraining.com

Retail Training.Com, a division of Training Partners Plus, Inc., provides retail clients with off-the-rack and custom designed learning solutions including online, instructor led, and blended interventions. Courses are available for store employees, operations managers, and independent owners.

Click here for RetailTraining's listing

Meet an eLearning Publisher: The PAR Group

The PAR Group is a management consulting firm that has trained more than half a million men and women the world over in the execution skills necessary to successfully implement corporate strategies. We specialize in building skill levels in real life work situations and coaching people in teamwork, leadership, customer service, sales, management, supervision and communication. Founded over 25 years ago, The PAR Group delivers results. After PAR training, companies see measurable results in proficiency within two to six days and a 100% return on investment within 90 days.

Click here for The PAR Group's listing

Free Course of the Day: But I Don't Have Customers

No matter your position, you have customers of one type or another. This free course explains the importance of internal customer service, and should help the student to improve communication with internal customers and deal effectively with an upset internal customer. All Global Mindset courses are self-paced free training courses, divided into short lessons with slide examples to illustrate issues clearly and in real-world settings. Plenty of practice situations, drag-and-drop interactive choices, and feedback allow you to engage the concepts and remain fairly active throughout.

Key Concepts:
Internal Customer Service, Communication, Free Training, Free Course
Course Appears in these Categories:
• Other • Free Courses
Courses you might be interested in:
• Listen for Understanding • Giving an Effective Presentation • Communication Fundamentals • Legal Issues in Management • Responding to Workplace Harassment (for Managers) • Quality Service in the Public Sector • Leading Meetings to Success • Coaching for Business Success • Personal Workspace...A Handbook for Entering the Workforce • Effective Change Management • Effective Business Meetings

Free Course of the Day: Customer Service Excellence

This free online course outlines how to maintain excellence in customer service. Positive or negative customer service can be the ultimate determinant of success or failure in any business. When customer service is negative the word is spread to Everyone. When it is positive it is spread but not nearly at the rate of negative impressions. After completing this course you will understand the difference between traditional and exceptional customer services and how to develop stronger relationships with your customer.

Key Concepts:
Customer Service, Customer Relationship Management, Free Training, Free Course

Course Appears in these Categories:
• Free Courses

Courses you might be interested in:
• Listen for Understanding
• Giving an Effective Presentation
• Communication Fundamentals
• Legal Issues in Management
• Responding to Workplace Harassment (for Managers)
• Quality Service in the Public Sector
• Leading Meetings to Success
• Coaching for Business Success
• Personal Workspace...A Handbook for Entering the Workforce
• Effective Change Management
• Effective Business Meetings

Most Recent Reviews
Customer Service with a Smile , Wednesday, June 10, 2009 By luke15 - See all my reviews
This was the best Customer Service Program I have had in a great while. I enjoyed each scenario for it gave me more insight on what the customer is thinking.I am very pleased with this courseCCB@HSH