This free online course helps you understand the characteristics of change and how people react to change. Identify strategies for managing change at a personal level and in work groups. This self-study free course is divided into short lessons with slide examples to illustrate issues clearly and in real-world settings.
All Global Mindset courses are self-paced free training courses, divided into short lessons with slide examples to illustrate issues clearly and in real-world settings. Plenty of practice situations, drag-and-drop interactive choices, and feedback allow you to engage the concepts and remain fairly active throughout.
Key Concepts: Career Development, Managing Change, Change Management, Free Training, Free Course
Course Appears in these Categories:
• Business Skills >> Customer Service >> Customer Support, Process
• IT Professional Skills >> Business Skills for the IT Professional >> IT Business
• Free Courses
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• Managing the Quality of the Customer Support Service Center
• Management Tools and Metrics
Click here for the Effective Change Management course
Thursday, November 19, 2009
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