This free online course outlines how to maintain excellence in customer service. Positive or negative customer service can be the ultimate determinant of success or failure in any business. When customer service is negative the word is spread to Everyone. When it is positive it is spread but not nearly at the rate of negative impressions. After completing this course you will understand the difference between traditional and exceptional customer services and how to develop stronger relationships with your customer.
Key Concepts:
Customer Service, Customer Relationship Management, Free Training, Free Course
Course Appears in these Categories:
• Free Courses
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Most Recent Reviews
Customer Service with a Smile , Wednesday, June 10, 2009 By luke15 - See all my reviews
This was the best Customer Service Program I have had in a great while. I enjoyed each scenario for it gave me more insight on what the customer is thinking.I am very pleased with this courseCCB@HSH
Wednesday, September 16, 2009
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