Wednesday, December 9, 2009

Free Course of the Day: Customer Service Excellence

This free online course outlines how to maintain excellence in customer service. Positive or negative customer service can be the ultimate determinant of success or failure in any business. When customer service is negative the word is spread to Everyone. When it is positive it is spread but not nearly at the rate of negative impressions.

After completing this course you will understand the difference between traditional and exceptional customer services and how to develop stronger relationships with your customer.

All Global Mindset courses are self-paced free training courses, divided into short lessons with slide examples to illustrate issues clearly and in real-world settings. Plenty of practice situations, drag-and-drop interactive choices, and feedback allow you to engage the concepts and remain fairly active throughout.

Key Concepts: Customer Service, Customer Relationship Management, Free Training, Free Course

Course Appears in these Categories:
Business Skills >> Customer Service >> Excelling at Customer Service
Free Courses

Courses you might be interested in:
Customer Service Excellence
Corporate Culture: Building the Service Foundation
The Fundamentals of Exceptional Customer Service
The Customer's Voice
Advancing Service Expertise
Customers, Confrontation and Conflict
Overcoming Difficult Service Situations
The EXCEL Acronym: Instilling Service Excellence
Service Teams and Service Stars
Excel at Customer Service Simulation
Providing Customer Service Simulation

Click here for the Effective Business Teams course

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