Monday, December 14, 2009

Free Course of the Day: Building Customer Loyalty

Learn how to improve customer service skills and build customer loyalty. This free online course divides lessons into small bites with slide examples and interactive exercises to illustrate issues clearly and in real-world settings. Topics covered include customer service principles, communicating effectively with customers, managing the customer encounter, handling complaints and conflicts, and continuously improving customer service.

Key Concepts:
Customer Service, Retail, Free Training, Free Course

Course Appears in these Categories:
Business Skills >> Customer Service
Free Courses

Courses you might be interested in:
Effective Change Management
Building Customer Loyalty
Customer Service Excellence
Superior Customer Service
ITIL: The Service Desk and Incident Management
ITIL: Configuration and Release Management
ITIL: Service Level and Capacity Management
ITIL: Problem and Change Management
ITIL: Continuity and Availability Management
ITIL: Financial and Security Management
ITIL V3 - ITIL and the Service Lifecycle

Click here for the Building Customer Loyalty course

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