Thursday, December 17, 2009

Free Course of the Day: Continuous Improvement in the Workplace

This free online course will help you understand why continuous improvement is critical to your competitiveness in the global marketplace. This free training course explains how to improve quality in all levels of an organization – from the front-line worker to senior management. It demonstrates how to define customer needs and expectations. It further shows how to analyze, measure, and improve work processes so that they meet the needs and expectations of customers. It explains how employees can continuously improve their work processes and thereby ultimately improve the quality of the products and services they provide.

All Global Mindset free training courses are divided into short lessons with slide examples to illustrate issues clearly and in real-world settings. Plenty of practice situations, drag-and-drop interactive choices, and feedback allow you to engage the concepts and remain fairly active throughout.

Key Concepts:
Business Training, Project Managers, Retail Managers, Continuous Improvement, Customer Service, Employee Performance, Free Training, Free Course

Course Appears in these Categories:
Business Skills >> Customer Service
Business Skills >> Operations
Free Courses

Courses you might be interested in:
Quality Service in the Public Sector
Effective Change Management
Excellence in Internal Customer Service
Working with Internal Customers
Overcoming Internal Customer Service Problems
Customer Service Agent Skills Simulation
The Customer Service Agent in Action
Professional Skills for Customer Service Agents
Managing Challenges in Customer Service
Cross-selling in a Customer Service Call
Technical Support Agent Skills Simulation

Click here for the Continuous Improvement in the Workplace course

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